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We are pleased to offer our returns policy in addition to your statutory rights. If there has been an error with your order or you are not satisfied with the products ordered don’t hesitate to call us on +44 (0)208 101 5002 (10am-5pm Monday-Friday UK time) or e-mail firstname.lastname@example.org
How do I return or exchange an item?
If you wish to return or exchange any items you must do so within 30 days of purchase, complete the return form that was supplied with your order. In order to process a return or exchange, items must be returned to us in their original condition including packaging.
Who pays for the returning item?
The item you are returning/exchanging is your responsibility until we receive it. As a result it is recommended you send the goods to us with a delivery service that insures you for the value of goods. We cannot refund the cost of postage of the item you are sending back to us.
How long will this take?
Please allow 10 working days for your request to be processed and appear in your account. We will keep you informed of any action taken concerning your request.