Melchior Jewellery Returns Policy - Easy & Hassle-Free
Returns
We hope you love your purchase. If you need to arrange a return, please follow the guidance below.
Policy Summary
- Returns are accepted within 30 days of delivery.
- Items must be returned unused, in their original packaging, with all inserts.
- For hygiene reasons, earrings are non-returnable unless faulty.
- Personalised items are non-returnable unless faulty.
How Returns Work
1. Request a Return Step 1
Email us with your order number and the item(s) you wish to return.
What to include Order number + item(s) + reason for return
Contact sales@melchiorjewellery.co.uk
2. Pack Your Item Step 2
Return items securely, in the original packaging.
Condition Unused and in original packaging
Important Include boxes, pouches & inserts
3. Send Your Return Step 3
We recommend using a tracked service for safe return delivery.
Recommended Tracked / Signed service
Responsibility Customer is responsible until received
Refund Processing Refund
Once received and inspected, your refund will be processed.
Processing time Typically 3–5 working days after receipt
Refund method Original payment method
Please note:
- Return postage costs are not refundable unless the item is faulty.
- If your item is faulty or damaged, contact us as soon as possible with photos.