Refund policy
We hope you love your purchase. If you need to return an item, please review our refund policy below.
Eligibility 30 Days
Returns must be requested within:
Return window 30 days from delivery date
Condition Unused and in original packaging
How to Request a Return
Email us with your order details:
- Your order number
- The item(s) you wish to return
- Reason for return
Faulty or Damaged Items Support
Contact us as soon as possible with:
- Your order number
- Clear photos of the issue
- A short description of the problem
Processing Refund
Once received and inspected:
Processing time Typically 3–5 working days
Refund method Original payment method
Return Postage Costs
Please note:
- Return postage costs are not refundable unless the item is faulty
- We recommend using a tracked service
Faulty or Damaged Items Support
Contact us as soon as possible with:
- Your order number
- Clear photos of the issue
- A short description of the problem
After We Receive Your Return Next
What happens next:
- We’ll confirm once your return is received
- Your item will be checked and inspected
- Once approved, your refund will be processed and confirmed by email
Additional Notes Info
A few helpful reminders:
- Working days exclude weekends and UK bank holidays
- Please keep proof of postage and tracking information
- If you have any questions, contact us at sales@melchiorjewellery.co.uk