Refund policy
Refund Policy
We hope you love your purchase. If you need to return an item, please review our refund policy below.
Eligibility 30 Days
Returns must be requested within:
Return window 30 days from delivery date
Condition Unused and in original packaging
How to Request a Return Step 1
Email us with your order details:
- Your order number
- The item(s) you wish to return
- Reason for return
Non-Returnable Items Important
- Personalised items are non-returnable unless faulty
Processing Refund
Once received and inspected:
Processing time Typically 3–5 working days
Refund method Original payment method
Return Postage Costs
Please note:
- Return postage costs are not refundable unless the item is faulty
- We recommend using a tracked service
Faulty or Damaged Items Support
Contact us as soon as possible with:
- Your order number
- Clear photos of the issue
- A short description of the problem
After We Receive Your Return Next
What happens next:
- We’ll confirm once your return is received
- Your item will be checked and inspected
- Once approved, your refund will be processed and confirmed by email
Additional Notes Info
A few helpful reminders:
- Working days exclude weekends and UK bank holidays
- Please keep proof of postage and tracking information
- If you have any questions, contact us at sales@melchiorjewellery.co.uk