Contact Us

We’re here to help. Please choose the option below or send us a message using the form. We aim to reply within 1 working day.

Customer Care Contact

For all enquiries, please contact:

Response time Within 1 working day
Working days Mon–Fri (excluding UK bank holidays)

Order Queries Helpful

To help us respond quickly, include:

  • Your order number
  • The item(s) you’re contacting us about
  • Your delivery postcode
This helps us resolve your query quickly

Returns & Faults Support

If your item is faulty or damaged, please include:

  • Your order number
  • Clear photos of the issue
  • A brief description of the problem
We’ll advise the next steps by email

Delivery Help Info

For delivery queries, please include:

  • Your order number
  • Delivery address postcode
  • Which delivery service was selected at checkout
We’ll help you as quickly as possible

Please note: Check your junk/spam folder if you haven’t received a reply within one working day. For urgent matters, please include “Urgent” in the subject line.

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